March 13th, 2012
Solis Women’s Health – A Customer Service Case Study
Solis Women’s Health is a breast cancer screening and diagnosis company based in Dallas, with 24 locations in Arizona, Indiana, North Carolina, Ohio and Texas. When the physicians and staff of the individual centers need printed materials, they call on AlphaGraphics of Carrollton, Texas, and Corporate Account Manager Carla Beene.
Beene’s institutional knowledge proved to be highly valuable to Solis’ corporate office manager, Jamie Pack, when she started at Solis in January of this year. Pack is the liaison in the corporate office, working with Beene to ensure that everything gets to the proper location – on time, on budget and on message.
“All of our centers are getting materials specific to their individual locations, and Carla coordinates everything from the order to the shipping,” Pack says. “When we need a new product, she even meets with us and helps us design it.”
Pack says that, as a new employee, there was a learning curve that she needed to overcome quickly, and Beene was there every step of the way, helping her understand the background and history, what had worked in the past and how the online ordering and distribution system works.
“She’s taken my hand as a new employee and really gone above and beyond to help,” Pack says. “She knows the staff at our locations and works directly with them when necessary, and it makes it so easy. AlphaGraphics has been wonderful to work with.”
AlphaGraphics has evolved from a print shop to a marketing communications provider, and these kinds of stories demonstrate the value that we bring to customers. We wanted to share this great testimonial with you as you consider the AlphaGraphics opportunity. If you haven’t seen it yet, please take a look at our interactive online brochure. We’d love to talk with you in more detail about how we can help you realize your personal and professional objectives.