Survey Advantage has released its print buyer satisfaction benchmarks for the fourth quarter, ending Dec. 31, 2011.

While the industry average remained essentially unchanged at 81 percent, AlphaGraphics of Canton, Mich., shattered the best overall loyalty ratings, with 98 percent of its customers “Very Likely” to recommend AG to others. Congratulations to owner Bob Carrigan and his team!

Results were calculated from a survey of 10,511 print buyers who shared their level of satisfaction after jobs were completed.