Barbara Harkins in Portland, Oregon had one of those Fridays not long ago. Her project management software crashed on a Friday afternoon, and shortly thereafter the Apple store told her that her Mac was a goner.

Saturday morning, she put the word out to AlphaGraphics’ franchise support team that she needed help. What transpired left Barb shaking her head and smiling with amazement.

Within an hour, she’d heard from one VP on paternity leave, and operations support manager on vacation, and three other team members who were just off for the weekend. One left his family by the pool and jumped in to help with data recovery.

“He was the first to call me on the phone and patiently waited as we gathered information, provided me links to download the master software and stayed on the phone until he knew my back up was restored and my workstations connected,” Harkins says. “THAT IS FANTASTIC!!!! I hate to think where I would have been without his help.”

AlphaGraphics Portland was up and running on Monday morning.

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